There is an opening in the Front Office/Reservations Department for an Front Desk Agent/Reservationist. This position reports to Front Office Manager.
Serves customers by providing product and service information; resolving product and service problems.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Check guests in and out.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
If you are interested in this position, please submit an application or résumé to firstname.lastname@example.org or fax your resume to 812-936-3931. You can also visit Big Splash Adventure to fill out an application. Interviews will be scheduled accordingly.